Security
Account security
How you sign in, the controls available on your account, and how to tell real StakerX support from an impersonator.
How you sign in
You can sign in with a one-time code sent to your email, with Google, or by connecting a supported wallet. A wallet-only account does not need an email address to start.
StakerX will never ask you for a seed phrase, a private key, or a wallet password. Nothing in the product ever requires them, so treat any request for them as an attempt to steal your funds, whoever appears to be asking.
Add a recovery email
If you signed up with a wallet only, you can add a recovery email from the Settings page in the app. It gives you a second way to sign in, so losing access to your wallet does not mean losing access to your account.
Changing the email on an account is rate limited: after a change, another change is not accepted for 24 hours. That window exists so someone who briefly gets into your account cannot quietly cycle the address and lock you out.
Withdrawal confirmation
Settings has an optional withdrawal confirmation control. It is off by default. When you turn it on, a withdrawal has to be confirmed before it is submitted, which puts one deliberate step between a mistaken or unauthorized click and your funds leaving.
Withdrawals are paid to the destination wallet you enter, on-chain. Check that address carefully: an on-chain transfer to the wrong address cannot be reversed by StakerX.
Recognizing StakerX support
Our only Telegram support account is @StakerXSupport. StakerX support will never message you first, never ask for your seed phrase, private key, or password, and will never ask you to send funds anywhere.
Impersonators copy the name, photo, and handle of real support accounts closely enough to fool a quick glance, and they usually appear right after you post publicly about a problem. If someone contacts you claiming to be StakerX, treat it as fake until you have verified the handle yourself.